Customer Service Specialist

Customer Service Specialist

£23,500 plus benefits

Carlisle, Cumbria

MC Technical Recruitment are partnered with a leading Energy business, currently seeking to expand their existing team of Customer Service Specialists at offices based in Carlisle. This includes resolving customer queries, troubleshooting solutions, problem solving on a daily basis whilst delivering excellent customer service.

As a Customer Service Specialist, you will be responsible for:

• Responding to inbound messages & calls from customers
• Investigating, booking and coordinating engineer visits as necessary
• Identifying events that may impact business and alert management
• Generating customer documents and communications
• Handling & resolving customer complaints
• Creating, delivering and assisting with new systems implementation
• Reconciling accounts and meter readings
• Reconciling & advising customers on debt levels, escalating as required
• Producing reports on customer accounts from the system
• Forecasting and generating progress reports for the business
• Other duties as required

To be considered for this opportunity, you should have:

• Experience in customer services
• Those who have worked in a call centre / helpdesk centre would be advantageous
• Full understanding of Microsoft Office package
• Experience handling complaints
• Be literate with various types of technology or willing to learn
• Strong communication skills – both verbal and written

The package on offer includes:

• Competitive basic salary up to £23,500
• Discretionary annual bonus
• 25 days holiday plus bank holidays, with optional purchase/sell up to 5 days
• Pension plan
• Private healthcare scheme
• Cycle to work scheme
• Electric car lease scheme
• Company laptop and equipment
• Days based position (Mon-Fri), based in offices in Carlisle

This is a fantastic opportunity to join an expanding business within the Energy sector, with future learning & development opportunities available.

If you are interested in applying for this position, please email a copy of your latest CV to (url removed) or call Matt on (phone number removed) for more information.