Customer Service Specialist

Customer Service Specialist Wanted!

Our client is seeking a Customer Service Specialist to join their team on a permanent basis. The Customer Service Specialist will be working full time in the Carlisle office, engaging with customer over the phone and email. The Customer Service Specialist must have proven Customer Service experience and hunger to succeed.

Key Responsibilities for the Customer Service Specialist:

• To engage with first line responses on complaints
• Assist in the generation of customer communications and documents
• Gather and present adequate information to customers on the services and products
• Coordinate and represent servicing updates, forecast and progress reports to the business
• Proactively answering all incoming enquiries from customers providing excellent customer focused outcomes

Skills Required for the Customer Service Specialist:

• Proven Customer Service experience
• IT literate, understanding of Microsoft Office
• Excellent communication skills both verbal and written
• Strong organisational skills
• Good attention to detail

If this role is of interest, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.