Customer Service Supervisor

Evoke Staffing are currently recruiting a Customer Service Supervisor for our prestigious client in Swindon.

Salary: �30,000pa

Hours: Monday - Friday 08:00-16:30

Location: Swindon

Responsibilities:

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.


• Strategizing and monitoring the daily activities of customer service operations.


• Assisting customer service staff with duties where required.


• Training staff in areas of customer service and company policies.


• Managing coverage and customer flow to ensure proficient customer service.


• Monitoring and authenticating invoices.


• Investigating and solving customer service complaints.


• Assisting with the development and implementation of service policies and processes, and explaining these to staff and customers.


• Maintaining documentation pertaining to customer service department activities.


• Performing additional duties where needed.

Requirements:

• 2+ years of work experience in a similar position.


• Proficient knowledge of customer service, and standard office practices and procedures.


• Proficient computer skills.


• Proficient standard office equipment skills.


• Outstanding communication skills, both written and verbal.


• Strong people skills.


• Excellent phone etiquette.


• Outstanding organizational skills.


• Some financial/invoicing knowledge

Education: A Level or college equivalent.

Experience: Minimum of 1 years work experience in logistics

To be considered for this role please APPLY TODAY!