Customer service Supervisor

Our client in Basingstoke who are going through an exciting growth period due to being a start-up business beginning of this year are looking for a Customer Service Supervisor to join their hard-working team and help push their growth to the next level.
*You must be able to speak fluent Spanish for this role*
Salary �35k per annum
* Monday - Friday
* 8am-4pm (some flex required)
* Enhanced Pension
* Working within a family feel business
* 28 days holiday including bank holidays
Duties and Responsibilities
* Liaising with customers on their online ordering platform
* Supporting the UK operations team
* Liaising with the South American Customer Service holdings team
* Support the on boarding of new vendors
* Manage existing accounts/customers
* Resolving queries raised by book delivery customers
Requirements
* Fluent Spanish speaking
* Customer service experience
* Zendesk experience
* Ability to accurately record data
* Excellent analytical and problem-solving skills.
* Strong attention to detail and accuracy.
* Ability to manage multiple tasks and prioritise effectively.
* Good communication and interpersonal skills.
If you are interested please call (phone number removed) and ask for Jordan & Chloe discuss further

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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