Customer Service Team Lead

Job Description Customer Care Team Leader – Full Time (Mon–Fri, No Weekends)
Rainham, Essex (4 days in office, Fridays from home)

Salary: £30,000 - £34,000 + Benefits p/a

We’re looking for an experienced call centre agent, with experience of leading a team to join as the Customer Care Team Leader in this fast-growing call centre operation.

We're looking for someone with good Insurance experience who is a natural motivator with strong leadership and sales experience, this is a great opportunity to step into a role with genuine career progression—both within the contact centre and across the wider business.

About the role
As the Customer Care Team Leader, you’ll support and develop a customer service team, leading with energy and empathy. You’ll help drive customer satisfaction, new business and renewals, while ensuring SLAs are met across calls, chats and emails.

Key Details
Hours: Monday–Friday, 9am–5pm
Location: Rainham, Essex
4 days per week in the office
Work from home every Friday
20 days holiday (plus bank holidays), increasing by 1 day per year up to 25
£2,000 p/a pay rise after 12 months’ service
Clear career progression for high performers

What you&...