Customer Service Team Leader

Customer Service Team Leader�

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Location:�Stonehouse, Gloucestershire�

Hours:�Full-time, Permanent�

Salary:���31,000 per annum + 3k bonus�

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Perfect for someone with strong customer service experience looking for their next step in a team leading role.�In this position, you will take on the responsibilities of a Customer Service Representative while also providing support to your colleagues, assisting with training, troubleshooting, and overseeing operational matters under the guidance of the department manager.�

Key Responsibilities of a Customer Service Team Leader:

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  Assign appropriate tasks to engineers based on their expertise and skills.�

  
  

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  Supervise administrative tasks, including logging customer interactions, operational transactions, and recording customer requirements.�

  
  

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  Ensure that all queries are addressed in a timely manner to minimize any disruption, escalating when necessary.�

  
  

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  Collaborate with engineering, commercial, logistics, and finance teams to ensure a unified customer-first approach.�

  
  

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  Comply with QMS processes to maintain consistent work practices and quality standards.�

  
  

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  Ensure department Standard Operating Procedures are maintained and compliant with regulatory audits.�

  
  

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  Contribute suggestions for improvements within the Customer Service team.�

  
  

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  Assist the department manager with recruitment, training, and supervision of team members.�

  
  

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  Participate in or assist with QBR sessions as required.�

  
  

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  Act in place of the department manager when instructed.�

  
  

Key Skills of a Customer Service Team Leader:

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  Strong leadership skills with the ability to motivate and inspire a team by setting a positive example.�

  
  

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  Excellent verbal and written communication skills for effective interaction with both customers and team members.�

  
  

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  Strong analytical and problem-solving abilities to identify challenges and implement effective solutions.�

  
  

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  Ability to understand and anticipate customer needs.�

  
  

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  Capable of fostering positive working relationships with customers and colleagues.�

  
  

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  Adaptability to shift priorities and schedules as needed in a fast-paced environment.�

  
  

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  Ability to work independently, using initiative to tackle challenges.�

  
  

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  High proficiency in Microsoft Office Suite.�

  
  

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  Familiarity with SAP is desirable.�

  
  

To be considered for this role, apply now or get in touch with Lilly Organ at First Base Employment.�