Customer Service Team Manager

About the Role

My client has exciting opportunity to join their team. They are looking for an enthusiastic, experienced Customer Service Team Manager to lead a small and friendly team.

The Customer Service Team Manager will be responsible for the smooth running of the Customer Service / Sales office on a day-to-day basis.

As the key link between Sales, Production and Distribution, the role coordinates sales administration to ensure that all orders are fulfilled within agreed timescales. With a strong customer focus, the role is responsible for maximisation of sales to Telesales customers. The job holder will ensure that customer enquiries are responded to in a timely and effective manner, proactively troubleshooting issues and efficiently resolving any customer complaints.

Required Skills & Experience:

• B2B experience, with developed people management skills.
• Ability to lead and motivate a team to achieve bold targets.
• Demonstrable understanding of the food industry.
• Strong customer focus.
• Telesales experience.
• Numerate and accurate, with an eye for detail.
• Ability to remain calm and logical in a fast-paced organisation.
• Clear verbal and written communication skills, effective listening skills and an inclusive and collaborative approach.
• Highly organised with the ability to manage multiple projects.
• IT literacy, including Outlook, Excel, word and PowerPoint
• Growth mindset, with a continuous improvement approach.
• Open and honest with high standards of personal integrity.
• 
  
  
  
  • Salary: £30,000 per annum. 
  • Working Arrangements: Full Time, Permanent, Monday – Friday, 40 hours per week. 
  • Location: On site, based in Malton, North Yorkshire.