Customer Service Technician

We are currently looking to recruit a Customer Care Technician to join a well-established housebuilder based in Warrington.You will be responsible for carrying out the remedial work on recently purchased properties. Patch Plastering, Paining, Hanging Doors etc. The developments are spread across Cheshire and MerseysideResponsibilitiesTo carry out remedial works as deployed by the customers service team in occupied and unoccupied properties
complete repairs on time/first visitTo complete works to a high standard of quality in line with NHBC/LABCTo review defects lists and procure any materials required prior to customer appointmentsTo complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-throughTo meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractorsAttend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinatedMaintain accurate records on the Defects Management SystemTo organize and prioritize workloadSkills RequiredIT LiterateExcellent written and verbal communication skills
engaging with customers, suppliers, partnersPro-active approach with the ability to work independently and as part of a teamGood practical experience within all aspects of the building industryBasic knowledge of carpentry/bricklaying and plastering / drylining and all finishing tradesResilient personality and able to maintain a professions imageAbility to organize and prioritize effectivelyCurrent driving licensePlease contact HBF Recruitment Ltd or apply direct to this advert for further informationJBRP1_UKTJ