Customer Service Technician

We are currently looking to recruit a Customer Care Technician to join a well-established housebuilder based in Warrington.
You will be responsible for carrying out the remedial work on recently purchased properties. Patch Plastering, Paining, Hanging Doors etc.
The developments are spread across Cheshire and Merseyside
Responsibilities
To carry out remedial works as deployed by the customers service team in occupied and unoccupied properties complete repairs on time/first visit
To complete works to a high standard of quality in line with NHBC/LABC
To review defects lists and procure any materials required prior to customer appointments
To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
Maintain accurate records on the Defects Management System
To organize and prioritize workload
Skills Required
IT Literate
Excellent written and verbal communication skills engaging with customers, suppliers, partners
Pro-active approach with the ability to work independently and as part of a team
Good practical experience within all aspects of the building industry
Basic knowledge of carpentry/bricklaying and plastering / drylining and all finishing trades
Resilient personality and able to maintain a professions image
Ability to organize and prioritize effectively
Current driving license
Please contact HBF Recruitment Ltd or apply direct to this advert for further information

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