Customer Service Worcestershire

Job Title: Highways and Transport DRT Customer Services Adviser
Salary: �12.59 P/H PAYE (Inclusive of Holiday Pay) | �14.24 P/H LTD Umbrella Rate
Hours: 35 Hours Per Week
Type: Temporary Ongoing
Location: Worcestershire, WR4
Start Date: ASAP
Are you ready to make a difference in your community? Our client is looking for a dedicated Highways and Transport DRT Customer Services Adviser. This is an exciting opportunity to work within the Economy & Infrastructure Directorate, providing essential services to residents via telephony, webchat, and online platforms.
As a valued member of our Customer Services Contact Centre, you will be at the forefront of supporting our community, helping to resolve complex queries and ensuring high-quality service delivery.
Key Duties and Responsibilities:

• Act as the first point of contact for telephone, webchat, and online enquiries.
• Provide vital information and advice on behalf of Worcestershire County Council and partners.
• Prioritize key actions during emergency response and severe weather events.
• Deliver end-to-end customer support and take responsibility for resolving issues.
• Advocate for customers, liaising between them and service areas to ensure efficient communication.
• Ensure accurate electronic records of all customer interactions.
• Proactively identify and assist with service improvements.

Qualifications and Experience:

• Significant experience in a customer service environment, particularly within contact centers.
• Proven ability to handle complex queries and deliver advice to a wide range of customers.
• Skilled in using multiple ICT systems to access, record, and provide information.
• Strong problem-solving abilities, with a creative approach to resolving issues.
• A high level of integrity when handling sensitive or confidential information.
• Minimum of 3 GCSEs or equivalent, including Maths and English (Grade C or above), with NVQ Level 3 or equivalent qualification.

If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)