Customer Service

A fantastic opportunity has arisen for a Customer Account Manager to join a market-leading company that prides itself on delivering outstanding customer service and building long-term client relationships. If you thrive in a fast-paced environment where you can truly make a difference, this could be the role for you!
What will you be doing as a Customer Account Manager?

• Acting as the key point of contact for clients, providing updates on orders, deliveries, and deadlines
• Delivering exceptional customer service, handling queries, and resolving issues efficiently
• Producing quotations for key accounts and ensuring order details are accurate
• Liaising with warehouse and supply chain teams to ensure smooth order processing
• Keeping in regular contact with key clients, sending product samples, and introducing new products
• Using a critical path to track orders and ensure clients are always informed
• Attending industry expos and client meetings to strengthen business relationships
• Sticking to service level agreements to maintain high standards of customer satisfaction

We would LOVE to hear from you if you have the following skills and experience:

• Strong background in customer service, account management, or client relations
• A customer-first mindset with excellent problem-solving skills
• The ability to manage multiple priorities in a fast-paced environment
• Confidence in using Excel and Microsoft Office
• A proactive and adaptable approach, able to build lasting client relationships
• Experience in retail account management (desirable but not essential)

What will you get in return for your work as a Customer Account Manager?

• Monday - Friday, 9am - 5pm working hours (no weekends!)
• Hybrid working pattern (up to 2 days WFH)
• Salary: �25,000
• Free on-site parking
• Company social events
• Fresh, vibrant office environment

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.