Customer Services Account Manager

Job Title: Customer Service Account Manager / Sales Channel Support
Salary: £28,000 - £31,000 plus benefits

\n

\nJob Description\nMain Purpose of the Role\n

To provide a high level of support to Brokers, their customers, and named Account's customers. The role involves ensuring that Brokers and customers receive prompt responses to their queries, delivering a market-leading service and customer satisfaction.

\n

The successful candidate will be responsible for:

\n

\n
• \n

  Addressing any late payment or debt issues promptly to ensure timely payments.

  \n
\n
• \n

  Investigating and resolving issues including billing, payment, refunds, market interactions, and wholesaler concerns.

  \n
\n
• \n

  Supporting the Sales Manager in securing new business and retaining existing Brokers and customers.

  \n
\n
• \n

  Providing cover during periods of absence for the Account Manager and Sales Manager.

  \n
\n
• \n

  Retaining business by maintaining high levels of customer satisfaction.

  \n
\n
• \n

  Identifying opportunities to increase net income through value-added services and products.

  \n
\n

\nWorking Conditions\n

\n
• \n

  HYBRID working pattern with a recommended onme day per week in the Redhill office.

  \n
\n

\n

\n

\n
• \n

  Benefits Include:

  \n
\n

\n

\n
• \n

  Generous employer pension contribution up to 10%

  \n
\n
• \n

  Cycle to work scheme

  \n
\n
• \n

  25 days holiday increasing with service

  \n
\n
• \n

  Life Assurance

  \n
\n
• \n

  Free on-site parking / Season ticket loans

  \n
\n
• \n

  Company Bonus scheme

  \n
\n
• \n

  Healthcare cashback scheme and more!!!

  \n
\n

\nPerson Specification\nEssential Requirements\n

\n
• \n

  Minimum grade C in GCSE Mathematics and English Language (or equivalent).

  \n
\n
• \n

  Awareness of customer service values and their application in customer interactions.

  \n
\n
• \n

  Experience using business systems to record customer contacts.

  \n
\n
• \n

  Strong listening and verbal communication skills.

  \n
\n
• \n

  Ability to work as part of a team and adapt to changing requirements.

  \n
\n
• \n

  Strong organisational skills and the ability to follow systematic processes.

  \n
\n
• \n

  Quick and accurate keyboard skills.

  \n
\n
• \n

  Commercial awareness and ability to identify upselling opportunities.

  \n
\n
• \n

  Confidence and maturity in handling customer interactions, with tact and patience.

  \n
\n
• \n

  High attention to detail and accuracy.

  \n
\n
• \n

  Ability to work effectively under pressure.

  \n
\n
• \n

  Willingness to learn and contribute to the company's growth.

  \n
\n
• \n

  Proficiency in Microsoft Word, Excel, and Outlook.

  \n
\n
• \n

\n

If you are looking for an opportunity to develop your career within a dynamic and growing business, we would love to hear from you!

\n\n

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

\n

\n

Tate is acting as an Employment Business in relation to this vacancy.

\n

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.