Customer Services Advisor

Customer Service Advisor – Office based, Felixstowe, Suffolk

Full-time, Temporary position, Monday to Friday, (Apply online only)

£12.02 Per hour, PAYE

Immediate start

We’re seeking a Logistics Customer Service Advisor to be part of a dynamic and growing company in the Freight industry. This will be working with a multi-award winning company and the UK’s largest provider of their sector. We are looking for an individual who is passionate about customer service and can thrive in a fast-paced environment.

Role:

• Acting as the first point of contact for customer matters, providing a high standard of customer service.


• Effective communication between customers, colleagues and other offices.


• Assist, analyze and effectively communicate solutions to customers.


• Receive and process bookings within an agreed timescale.


• Manage the day-to-day activities of the customer and advising where necessary.


• Communicating via multiple methods, such as Telephone and email.


• Undertake any other appropriate tasks as deemed necessary.

Requirements:

• Able to communicate effectively via Telephone and email


• Willingness to learn new systems and undertake training


• Previous experience in a  Freight/Shipping/Logistics customer service, office based environment


• Able to organize and prioritise workloads

If you are a reliable, detail-oriented individual with a passion for customer service and possess the skills mentioned above, we invite you to apply for this exciting opportunity.

TLP Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note that by applying for this position you consent to TLP processing and storing your personal data for the purposes of providing you with work finding services. We process your personal data in accordance with data protection laws, which require us to give you a Privacy Statement to explain how we manage your personal data. Our full Privacy Statement is available to view on the TLP website, or it can be provided upon request.