Customer Services Advisor

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, we have the perfect opportunity for you!

We are a leading producer of a well know product across Europe. Our modern office in Towcester is seeking a dedicated Customer Services Advisor to join our friendly and established team.

Position: Customer Services Advisor
Location: Towcester,
Salary: �25,000 per annum
Contract: Permanent, Full Time
Hours: 37.5 hours per week - Monday to Thursday 8:30 am - 5:00 pm, Friday 8:30 am - 4:30 pm (1-hour lunch break)

The Role:

As a Customer Services Advisor, you will play a vital role in our customer services team. Your responsibilities will include processing sales orders, addressing customer queries, and collaborating closely with suppliers. Full training will be provided, so don't worry if you're new to the industry!

Key Tasks and Duties:

• Receipt & processing of customer orders onto the Sage 200 system
• Conduct daily stock takes across our three UK warehouses
• Handle customer queries and enquiries with care
• Process sales returns and log them on the non-conformance log
• Manage daily customer calls
• Collaborate with suppliers through B2B Order Processing

What We Need From You:
Essential:

• Previous customer service experience
• Valid driving licence and access to your own vehicle
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Skills to Demonstrate:

• Excellent customer service skills and strong interpersonal communication
• Ability to thrive under pressure while managing multiple tasks
• Superior organisational and time management skills
• A friendly, approachable, and confident demeanour
• Strong teamwork abilities and a can-do attitude
• Flexibility and adaptability to changing priorities
• Keen attention to detail

What's on Offer?

• Company pension
• Group Life Insurance (4x salary)
• Free on-site parking
• Employee Assistance Programme (EAP)
• Health Cash Plan
• Generous holiday allowance: 23 days + bank holidays (plus an additional day after 5 years of service)

How to Apply:

If you're excited about this opportunity and think you'd be a great fit, please submit your CV and a brief cover letter outlining your relevant experience. We can't wait to meet you!

Join us in delivering excellence in customer service and be part of our exciting journey!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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