Customer Services Officer - Castle Point Borough Council

Sales and Customer Services Officer

£23,500 - £23,893 per annum (Pro Rata)

Benfleet, Essex

Part-Time, Permanent

Closing Date: Monday 7^th October 2024

Essex County Council (ECC) are delighted to be supporting Castle Point Borough Council to recruit a Sales and Customer Services Officer.

Why Castle Point?Castle Point Borough Council is a statutory body responsible for employing nearly 350 staff, and delivering over 150 council services, both statutory and for the community's well-being and benefit. Castle Point Borough Council aims to provide high-quality and financially sustainable services while prioritising outstanding customer service, transparency in decision-making, and promoting local democracy. Additionally, the council seeks to transform, modernize, and improve its performance, as well as support and enable the communities within its jurisdiction to be strong, healthy, and thriving.

Our values: Trust, Respect, Improving and Learning, and Customer Focus

The Opportunity

To operate front of house reception for our busy leisure facilities at both Waterside Farm and Runnymede leisure centre. This is a customer facing role that requires excellent customer service in a friendly manner and good interpersonal skills.

To maximise income generation and usage of Council facilities through the effective and efficient marketing, promotion, lead generation and booking of Council facilities and the promotion of sales, sales of goods and memberships.

Accountabilities

• To promote sales and lead generation for membership and swimming lesson sales. As well as secondary sales.

• To accept payments, bookings, admissions policy as appropriate using the gladstone 360 leisure system. To operate and move customers on gladstone go learn.
• Responsible for float cash and card receipts reconciliation as per end of shift procedures.
• Answering all queries, including leisure inbox phone calls and face to face customers.
• To liaise with other members of the team for setup of booking activities and smooth running of the centres.
• Serving refreshments at reception and ensuing reception and refreshment areas are kept to a high standard of cleanliness.
• To comply with food safety regulations and adhere to prosses for the safe handling of food and drink, including cleaning of coffee and smoothie machine.
• To abide by the emergency evacuation procedures as per training and policies.
• To assist in the marketing and promotion of our leisure services.

The Experience You Will Bring

• Customer Service experience skills
• Experience of cash handling and financial procedures
• Good IT Skills

Working Pattern

The roles follows a 2 week rota basis covering mornings, lates and weekends.

Castle Point Borough Council is proud to be a disability confident Leader. We're committed to interview all disabled applicants if they meet the minimum requirements of the job. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Please speak to our Recruiters if you require any reasonable adjustments during the process.

Castle Point Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you have queries on this role or require anything further, please email ##### or #####