We are hiring for Customer Service Officer Role into a international bank in thier Glasgow Branch.
Job Purpose:
- Business generation for the Branch Banking channel.
- Need analysis, managing and growing relationships of key customers.
- Managing corporate relationships and services for Salary Accounts Tie-ups for new client acquisitions
- Adherence to compliance policies and organizations standard operating procedures.
- Undertaking projects and assignment from time to time as directed by Supervisor.
Area of Responsibility:
- To exhibit high levels of customer service and sound understanding of retail products and services of the Bank.
- To identify potential customers, offer products and services as per their need and increase customer base.
- Lead generation and acquisition of Salary Accounts for Branch Channel.
- To maintain relationship with existing account holders.
- Engage with internal stakeholders across different departments
- Learn, understand and seize cross-sell opportunities for other products and channels of bank.
- Ensuring requisite compliance with all applicable rules and regulations including specifically KYC, AML requirements in line with the policies and procedures of the Bank
- To understand the market needs and give feedback to the Product Development Team to plug the product gaps.
Job Authorities:
- People Related : Interaction with Team members, Customer Service Manager, Branch Manager, Marketing Personnel, Compliance Personnel, Operations Personnel
- Operational Related: Adhere to all policies and procedures for transactional banking, AML and KYC.
Functional Skills
- Selling skills
- Preparing and making presentations
- Ability to engage in a conversation
- Managing MIS
- Ability to work on Microsoft excel and access
Behavioral Skills
- Excellent communication and interpersonal skills
- Ability to multi-task and adapt to any situation or change
- Fast learner, energetic, and results-oriented
- Problem solver with good judgment
- Professional, honest and efficient
- Conduct customer's business privately and keep their financial information confidential
- Work well under pressure
- Drive for results
- Interpersonal Effectiveness and Influencing Skills
- Process Orientation
- Analytical Thinking