Customer Services Operator

Customer Service Operator
Company Overview
A long-established UK-based eCommerce business with nearly two decades of experience, specialising in the distribution of building products for the construction industry and related trades. The company operates online, offering a wide range of products at trade prices with nationwide delivery. Through an extensive supplier network, it sources essential supplies for various professionals across the country.
Summary of Position

As part of a small, dynamic team, this role collaborates with Sales, Accounts, Warehouse, and Direct Supply Chains. The primary focus is providing telephone and email support to customers, both new and existing, addressing various enquiries. The Accounts Payable responsibilities include managing specific supplier accounts, processing invoices, and handling any related queries.
Duties and Responsibilities

• Act as the first point of contact for customers, answering phone calls promptly and courteously
• Process supplier invoices, issue remittance advices, and resolve invoice queries
• Handle diverse customer needs, from order processing to dispatch and aftersales support
• Keep the sales team informed about product price changes or discrepancies (e.g., descriptions, quantities sold)
• Liaise with suppliers to check stock availability and chase orders
• Communicate with couriers to track orders and resolve delivery issues
• Manage lost, damaged, or faulty items, familiarizing with claim procedures based on supplier and courier policies
• Assist customers in navigating the website using product codes or quote references

Candidate Profile

• Friendly, knowledgeable, and professional telephone manner
• Proficient in Microsoft Office suite (Email, Word, Excel)
• Experience in Customer Service and Accounts, ideally in a small business environment
• Administrative experience, particularly in managing orders from start to finish
• Ability to multitask within a small, varied team
• Flexible, problem-solving attitude

Desirable

• Familiarity with QuickBooks or similar small business accounting software
• Experience in the construction or trade industry
• Experience in eCommerce environments

Business Hours: 8:30 am - 5:30 pm, Monday to Friday

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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