Customer Services Team Leader
Posted 2 days ago
- Daventry, Northamptonshire
- Any
- External
- Expires In 3 months
Customer Services Team Leader
Daventry (Car driver essential)
£33,000 - £35,000 per annum – plus annual bonus
Permanent
Purpose of Role:
To support and manage a small team within Customer Service to ensure that customers receive an exceptional service.
Duties:
• Overseeing a team of Customer Services Administrators
• Training/Onboarding of staff
• Responsible for overseeing the order processing - ensuring equipment is delivered in a timely and accurate manner.
• Managing escalation of queries, more complex issues and complaints.
• To resolve challenges for customers.
• Finalisation of projects working with the Sales Team.
• Adhering to company processes and procedures.
• Develop good working relationships with Sales, Logistics and Accounts Departments
• Build excellent relationships with customers.
• Conduct staff appraisals for development.
• Working with the Senior Management Team.
•
Experience:
• Previous Team Leader/Supervisory skills.
• Previous experience managing a team.
• Knowledge of CRM systems.
• Good knowledge of MS Excel.
• Strong Administration and Customer Service skills
• Excellent communication skills.
• Ability to multi-task and work within a fast paced/ever changing environment.
• Ability to motivate a team.
Personal Attributes:
• Strong communication and social skills
• Objective-orientated
• Strong work ethic, open and reliable
• Outstanding organisational skills
• Flexible approach with the ability to work on your own initiative
• Lead by example
• Extremely motivated and driven
Daventry (Car driver essential)
£33,000 - £35,000 per annum – plus annual bonus
Permanent
Purpose of Role:
To support and manage a small team within Customer Service to ensure that customers receive an exceptional service.
Duties:
• Overseeing a team of Customer Services Administrators
• Training/Onboarding of staff
• Responsible for overseeing the order processing - ensuring equipment is delivered in a timely and accurate manner.
• Managing escalation of queries, more complex issues and complaints.
• To resolve challenges for customers.
• Finalisation of projects working with the Sales Team.
• Adhering to company processes and procedures.
• Develop good working relationships with Sales, Logistics and Accounts Departments
• Build excellent relationships with customers.
• Conduct staff appraisals for development.
• Working with the Senior Management Team.
•
Experience:
• Previous Team Leader/Supervisory skills.
• Previous experience managing a team.
• Knowledge of CRM systems.
• Good knowledge of MS Excel.
• Strong Administration and Customer Service skills
• Excellent communication skills.
• Ability to multi-task and work within a fast paced/ever changing environment.
• Ability to motivate a team.
Personal Attributes:
• Strong communication and social skills
• Objective-orientated
• Strong work ethic, open and reliable
• Outstanding organisational skills
• Flexible approach with the ability to work on your own initiative
• Lead by example
• Extremely motivated and driven