Customer Success Executive

Customer Success Executive£25,000 Per Annum - £30,000 Per Annum (Depending on Experience)Manchester City Centre BasedMonday to Friday - 9.00am - 5.00pmI'm on the hunt for a Customer Success Executive to be a customer’s superhero! If you love solving problems, delighting customers, and making a real impact, read on.What You'll Do:Customer Onboarding:Create kickass onboarding programs that set our customers up for success from day one.Run in-depth sessions showcasing the magic of the platform.Develop training materials like webinars, tutorials, and docs for a seamless start.Customer Engagement and Support:Be the go-to person for customers via phone, email, and chat.Proactively offer guidance and support to help customers hit their goals.Manage service tickets in HubSpot and escalate technical issues to our tech gurus.Customer Training and Adoption:Provide additional training to ensure customers are getting the most out of our platform.Drive user adoption and engagement with cool campaigns highlighting new features.Encourage users to explore and utilize every bit of our platform’s awesomeness.Customer Success and Value Delivery:Monitor customer health metrics to spot and save at-risk accounts.Conduct business reviews to showcase success and set future goals.Be the voice of our customers internally, helping shape our product roadmap.Ad Hoc Duties:Assist Customer Success and Account Managers with various tasks.Build strong relationships to understand and support our customers’ businesses.Qualifications & Experience:Stellar written and verbal communication skills.A knack for problem-solving and familiarity with cloud tech.Empathy and a passion for excellent customer service.Self-starter with a creative mindset.Bonus: An interest in company data.Personal Traits:Thrives in a fast-paced, customer-focused environment.Embodies values: Drive, Collaborate, Community, Challenge, and Trust.Adaptable, resilient, curious, and a strong problem-solver.Respects diverse cultures and perspectives.Why Join?Be part of a dynamic, innovative company with industry-leading solutions.Make a significant impact on customer success and drive tech adoption.Enjoy a collaborative, supportive work environment with growth opportunities.If you're passionate about customer success and ready to make a difference, I'd love to hear from you. Apply Now!!