Customer Success Executive

Customer Success Exec/Manager £30k Basic Salary, Bonus, and Benefits Fully Remote with School Hours FlexibilityAre you a parent seeking a role that offers the perfect balance between professional fulfilment and family life? Do you want the flexibility to work within school hours, allowing you to be there for your children while still advancing your career? Join our innovative team as our new Customer Success Exec/Manager, where you'll have the opportunity to work entirely from home and tailor your schedule to fit your family's needs.About UsWe facilitate impactful face-to-face and digital meetings for tech providers across the UK and Europe. Our events, including conferences, roundtables, dinners, and digital sessions, are designed to spark new ideas, fuel innovation, and drive industry growth. We build connections, broaden business networks, and keep our members informed about industry trends, including technology, regulation, sustainability, and economic changes.Role Overview Reporting to the Head of Events, you will manage and deliver client campaigns to ensure the success and satisfaction of our customers. Your role will involve coordinating sponsor content, managing client interactions, and leading business reviews to drive customer success—all while enjoying the flexibility to work from home and within hours that suit your family's schedule.Key ResponsibilitiesDevelop and manage schedules of activity for each client in collaboration with sales, editorial, and production teams.Oversee the execution of client campaigns, ensuring quality and satisfaction.Coordinate sponsor content, including programme sessions, editorials, webcasts, and roundtables.Engage Corporate Members in content across editorial and events (physical and digital).Conduct yearly business reviews with key customers, focusing on outcomes and value.Proactively manage accounts and report on customer health to internal stakeholders.Develop and implement customer success improvement plans.Attend physical events to manage client experiences onsite, with advance planning to accommodate your schedule.What We’re Looking ForA proven background in Customer Success—experience as a Customer Success Manager in a similar organisation (events & media preferred).Ability to thrive in a customer-first environment.Effective stakeholder management.Action-oriented, collaborative team player with the ability to remain calm under pressure.Highly organised, detail-oriented, and able to meet deadlines.Motivated and entrepreneurial with an interest in customer success and event management.Perks and Benefits£30k basic salary with bonus and benefits.Fully remote position with the flexibility to work within school hours, perfect for parents.Opportunity to be part of a flourishing company driving innovation in the tech industry.If you're looking for a role that respects your need for flexibility and values your commitment to both your family and career, we want to hear from you.Send your CV to ##### to applyCaselton Clark are a specialist recruitment agency for media, events, exhibitions and conferences.For our latest vacancies please visit www.caseltonclark.co.uk or contact us on 020 ##### #####.