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Customer Success Manager (German Speaker)
Customer Success Manager (German Speaker)
Customer Success Manager (German Speaker)
Posted 5 months ago
- South East London
- Any
- External
Customer Success Manager (German Speaker)“Key influential member of the brand protection team, driving multiple technical projects for the Business and protecting the World’s most valuable brands”On-Product Brand Protection & Cyber SecurityFull time, permanentCompetitive Industry package, plus generous Bonus schemePosition Summary & Objective The Brand Customer Success Manager (CSM) role focuses on delivery of OpSec Online Brand Protection solutions, acting as the main point of contact for a portfolio of accounts, and providing world-class customer service and consultative support. This is a challenging and exciting position in a rapidly developing field working collaboratively with the world’s premier brands for a dynamic, fast-paced company. Essential Functions Performed by the Position
· Manage full lifecycle of service engagement for an assigned client portfolio, managing expectations and service requirements. · Build strong, collaborative long-term working relationships with both internal and client personnel. · Communicate data-driven recommendations and industry best practices with individuals in varying levels of an organization, including executive management. · Leverage internal and external software tools at an expert level. · Work closely with internal teams on monthly deliverables · Quickly adapt to industry trends and client requirements · Perform other related duties as assigned. Knowledge, Skills and Abilities
· Ability to communicate clearly, especially in translating technical processes into easily understood information to internal and external clients and stakeholders. · Must be self-motivated, flexible, and adaptable to client & organizational changes. · Ability to work independently with minimal supervision. · Strong organization, consultative and analytical skills. · Excellent time management skills and the ability to work well under pressure. · Team player with a creative and innovative mindset.· Proficient in Microsoft Office products (Excel, PowerPoint, Word).
Required Education and Experience
· Bachelor’s degree or equivalent years of experience in lieu of degree · Minimum of 2 years of client facing experience · SaaS and/or corporate consulting experience · Background in account and/or project management · Knowledge of trademark laws and internet practices
We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contact.
· Manage full lifecycle of service engagement for an assigned client portfolio, managing expectations and service requirements. · Build strong, collaborative long-term working relationships with both internal and client personnel. · Communicate data-driven recommendations and industry best practices with individuals in varying levels of an organization, including executive management. · Leverage internal and external software tools at an expert level. · Work closely with internal teams on monthly deliverables · Quickly adapt to industry trends and client requirements · Perform other related duties as assigned. Knowledge, Skills and Abilities
· Ability to communicate clearly, especially in translating technical processes into easily understood information to internal and external clients and stakeholders. · Must be self-motivated, flexible, and adaptable to client & organizational changes. · Ability to work independently with minimal supervision. · Strong organization, consultative and analytical skills. · Excellent time management skills and the ability to work well under pressure. · Team player with a creative and innovative mindset.· Proficient in Microsoft Office products (Excel, PowerPoint, Word).
Required Education and Experience
· Bachelor’s degree or equivalent years of experience in lieu of degree · Minimum of 2 years of client facing experience · SaaS and/or corporate consulting experience · Background in account and/or project management · Knowledge of trademark laws and internet practices
We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contact.