Customer Success Manager

PositionWe’re looking for a Customer Success Manager to collaborate with us and help us conquer the worldTerm: full timeType of work: HybridLocation: UKCompensation: 38-45k OTEWhat do we offerAbility to work in one of today’s hottest industries (eMobility + AI) and with the industry biggest playersWork with a young team of extremely smart and professional peopleWork with a growing international teamApplying and sharing knowledge regularlyOpportunity to be a part of the eMobility revolutionGreat development and career advancement opportunitiesRemote first/hybrid culture, with offices in Ljubljana and LondonWhat would be your key responsibilities?Build relationships with key stakeholders and business users in customer accounts in the UK, USA and Europe.Drive high levels of customer satisfaction and productivity to ensure customer retentionLook for upsell opportunitiesUnderstand the platform capabilities and how they apply to the customer's business and be able to onboard business usersRespond to functional queries from customers Gather feedback from customers to inform the product roadmapOwn the outcome whilst liaising with internal teams to ensure client needs are being met; coordinating the service provided by Onboarding, Sales, Marketing, Finance, and Product Your experience?We are looking for someone who has/is:3-5 years of experience in a customer-facing role.Pro-active and self-startingSomeone who is used to being hands-on with technologyHas commercial awareness and is happy talking about investment whilst acknowledging that this is not a sales role.Partner with sales to drive overall revenue objectives.Has experience interacting with senior business leaders and is comfortable leading meetings Strong capabilities in creating material to articulate capabilities and ideasDemonstrable success in thinking strategically, alongside a strong propensity to act. Organised and structuredAre you the right fit?If you're excited to be part of a high-growth company that is expanding internationally, and are passionate about helping us grow while retaining a great culture, we would love to hear from you. This position offers you a chance to grow, learn, and be a part of a talented team working towards a greener future.