Customer Success Manager

Customer Success Manager | SaaS scale-upPlease only apply if you have the following experience:3+ years Customer Success experience for a DevOps platform, software for software engineers/solution architects/IT teams, or a cloud/networking infrastructure platformCompany snapshot:Multi award-winning and forward-thinking technical SaaS scale-up, having grown over 10x in the last 4 years and looking to double in sizeRecognised and trusted by 2000+ companies globally, including some of the world's largest and most recognisable Fortune 500 brandsRenowned as an employer, with a 4.3/5 Glassdoor score and consistently ranked in top 10 companies to work for in the UKThe role:As the Customer Success Manager, you will be responsible for.. Building strong relationships with key decision makers, ensuring high levels of success and retention, looking after the companies most complex and technical clientsRepresenting the "voice of the customer" and collaborating with the technical stakeholders, internally and externallyAnalysing customer software usage and creating effective campaigns to increase customer engagement Promoting customer awareness of all new features and releases using your technical expertise, and offering insight to ensure maximum adoptionAbout you:3+ years Customer Success experience for a DevOps platform, software for software engineers/solution architects/IT teams, or a cloud/networking infrastructure platform Technically minded, with experience in delighting an existing client base of solution architects, software developers, IT managers, CTO's and the likeKeen to work for one of the most highly regarded employers in the UK!The package:Circa £75,000Remote working, to be based anywhere in the UKFlexible working hoursGreat benefits, including private healthcare, yearly personal development budget, discounted gym membership, life insurance etcExplore a wide range of Sales, Account Management, and Customer Success jobs across the UK & Internationally. Zetter is the go-to Sales Recruitment Agency for companies looking to recruit experienced Sales and C-level Executives. Specialist sectors include SaaS, DeepTech, Fintech, Cleantech, Renewable Energy, ConstructionTech, PropTech, E-Learning/EdTech, FMCG and HealthTech.
Zetter Ltd are acting as an employment agency in relation to this vacancy.