Customer Success Manager

Customer Success Manager – Transport & Logistics
Location: Lutterworth (with occasional travel to Milton Keynes)
Salary: £32,000 - £36,000 (DOE)
Full-time | Permanent
Our client, a leading organisation within the transport and logistics sector, is seeking a Customer Success Manager to join their team. This role requires a candidate with HGV and transport experience, a strong understanding of data analysis and planning within logistics, and the ability to lead a team to deliver exceptional service.
The position will be based in Lutterworth, with occasional travel to Milton Keynes, providing a dynamic and varied working environment.
Key Responsibilities:

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• Lead and develop a team of Customer Success Executives, ensuring high performance and engagement.
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• Act as a key point of escalation for both internal and external stakeholders, resolving issues efficiently.
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• Support the onboarding of new customers, ensuring seamless implementation and ongoing satisfaction.
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• Monitor and analyse data and performance metrics, identifying trends and driving improvements.
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• Conduct regular customer meetings and business reviews, providing in-depth operational insights.
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• Oversee compliance with service agreements, ensuring quality and efficiency in all operations.
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• Continuously assess and enhance processes and service delivery to meet and exceed performance targets.
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Key Requirements:

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• Proven experience within transport and logistics, with a strong understanding of HGV operations.
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• Experience in customer success, account management, or operational leadership within a logistics environment.
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• Strong data analysis and planning skills, with the ability to drive efficiency and service improvements.
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• Excellent communication and stakeholder management skills.
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• Ability to manage a team, provide coaching, and drive performance.
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• Flexible to travel between Lutterworth and Milton Keynes as required.
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Benefits:

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• 25 days annual leave plus Bank Holidays & Birthday Day Off
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• Standard Pension Scheme (3% Employer / 5% Employee)
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• Employee Health Benefits
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• Retail Discounts Platform
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• Electric Vehicle Salary Sacrifice Scheme & Cycle to Work Scheme
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• Two Volunteer Days per Year to support the local community
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• Clear progression opportunities within a growing organisation
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This is an excellent opportunity for an experienced Customer Success Manager to join a forward-thinking organisation that values its people and provides long-term career development.
For more information or to apply, please contact us today.