CUSTOMER SUPPORT ASSOCIATE - TEMP TO PERM

CUSTOMER SUPPORT ASSOCIATE - TEMP TO PERM

SHIFT PATTERN BETWEEN 8AM - 6PM - 37.5 HORUS PER WEEK

�11.44 PER HOUR

1 SATURDAY PER MONTH

S18 - DRONFIELD

We are currently supporting our client who is seeking a Temporary to Permanent Call Handler to join their excisting team. As a Call Handler, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.

Duties include but not limited to:

• Taking calls on behalf of a varied range of clients


• Taking accurate details and messages for call backs


• Booking appointments for customers


• Typing accurate information


• Various admin duties


• Using Live Chat

Experience:

• Good interpersonal and communications skills


• Excellent telephone manner


• Excellent customer service skills


• Ability to deliver tasks to tight deadlines


• Ability to complete admin tasks accurately and follow instructions


• Confidence and ability to establish effective working relationships both internally and externally


• Ability to work on own initiative


• Ability to multi task in a fast-paced high-volume environment


• Ability to work in a pressurised environment.


• Touch Tying Skills - preferred not essential