Customer Support Co-ordinator

A world leader in the design, manufacture and installation of seismic instrumentation used in seismology research, oil and gas exploration and production. With the continued expansion of our business, we are recruiting a Junior Customer Support Co-Ordinator, this role could suit a graduate, or somebody who had provided virtual software/product training, any international exposure would be good with the responsibility of providing training on our software and products, mostly virtual and would then help with the usual customer support tasks, manual writing etc.

The company is engaged in a wide variety of engineering disciplines ranging from intricate mechanical design challenges requiring micron level accuracy to large scale mechanical systems, electronics and software. The company is on a sustained growth path and is looking for highly motivated individuals to join our growing team.

Desired Skills and Experience

Essential

• Good background of maths and physics


• Problem solving mind-set


• Good understanding of scientific and technical English


• Computer literate


• Virtual Software Knowledge


• Customer Service skills


• Good communication, written and verbal.

Desirable

• Engineering, Science degree, or equivalent


• Experience in a research environment.


• Familiarity with sampling theory and cybernetics (control theory).


• Interest in Earth Science


• Knowledge of Windows, Linux and networking (IP / Wi-Fi / GSM / serial).


• Knowledge of programming in in a well-known language.


• Experience of providing support externally to an international client base.

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Demonstrable Character Traits

• High level problem solving ability


• Logical thinker


• Excellent communication skills, both internally and with customers


• Proactive, self-motivated and organised.


• A strong willingness to learn and develop

Personal

• Energetic and self-motivated


• Able to manage multiple priorities under pressure


• Can work both independently or within a team


• Persistent


• Unbounded enthusiasm


• Self-driven

Additional Points that count in your favour

• Practical hobbies and personal interests will likely reflect a practical nature


• Multilingual capability could be beneficial.