Customer Support Coordinator

Experienced in Customer Support & looking for a fresh challenge? An amazing opportunity for a Customer Support Coordinator is now available with great progression.

Our client, a rapidly expanding engineer company, are looking for a Customer Support Coordinator to join their team of experts. The role of the Customer Support Coordinator will be to handle and support customer/client queries & complaints timely, accurately, and professionally.

What the Customer Support Coordinator will be doing:

• Liaising with internal & external stakeholders to ensure tasks are completely properly and promptly.
• Providing support via email and telephone.
• Logging data into the companies ERP system & maintaining throughout each process.
• Process orders, forms, applications and requests.
• Provide feedback on the efficiency of the customer service process.
• Ensure all output is compliant with ISO standards.
• Meet monthly KPIs

What you can offer to the Customer Support Coordinator role:

• 3+ years in a similar role showcasing customer service skills.
• Strong written and verbal communication.
• Computer literate, ideally with experience of using ERP databases.
• Proficiency with Microsoft suite.
• Attention to detail & highly motivated.

Desired skills of the Customer Support Coordinator:

• Manufacturing or Engineering industry knowledge.

For more information, please contact Milo Yates at Clearwater People Solutions or apply as instructed.