Customer Support Executive

• Generate sales and foster continuous sales activity.


• Represent the company positively and build lasting customer relationships.


• Strive to meet or exceed customer expectations consistently.

1. Sales & Account Management:

• Retain and expand the customer base by establishing trusted relationships.


• Ensure timely and successful delivery aligned with customer needs.


• Prepare monthly reports detailing account status, including sales results, forecasts, and margins.


• Address high-priority requests or escalate issues when necessary.


• Handle incoming sales calls as directed.


• Process Sales Orders efficiently.


• Issue accurate product specifications to Purchasing and Warehouse teams to ensure correct procurement and dispatch.


• Collaborate with external sales staff to follow up on enquiries and quotations.


• Generate Sales Order acknowledgements and initiate upselling opportunities within the Staytite product range.

2. General Duties:

• Undertake any reasonable tasks as requested by Management.


• Provide cover and support for other sales areas when required.


• Step in for Sales Development Executive staff during their absence if required.


• Assist in the operation of internal administration systems.

Key Attributes:

• Proven experience as an Account Manager, Customer Support, or in a similar role.


• Solid proficiency with CRM software and IT packages.


• Excellent listening, negotiation, and presentation skills.


• Strong verbal and written communication abilities.


• Good analytical skills.


• Knowledge of Fixings and Fasteners is an advantage.