Customer Support Lead

Customer Support Lead - Up to £33k Do you thrive on delivering exceptional customer service and managing customer interactions? We are seeking a dedicated Senior Customer Service Advisor (CSA) to join a talented team. In this role, you will handle customer inquiries, resolve issues, and provide support to the Customer Service team, ensuring customer satisfaction. Whats in it for you? Competitive salary (Up to £33k) and benefits package. Opportunity to work in a dynamic and supportive team environment. Professional development and career growth opportunities. Key Responsibilities: Manage customer accounts and process orders. Handle complaints and provide training to junior staff. Generate reports and maintain records. Ensure compliance with company policies and procedures. What You Need: 3 years of recent experience in a Customer Service environment. Experience using a Call Management System/CRM. IT skills and the ability to work as part of a team and unsupervised. Ability to multitask and work under pressure. Relevant experience in a Telecommunications/Network/IT Customer Service environment (desirable). Experience in generating management reports (desirable). Interested? Click Apply and get in touch today to discuss this opportunity in more detail. Skills: CRM/Call Management Systems Customer Service IT/Networks