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Customer Support Manager
Customer Support Manager
Customer Support Manager
Posted a month ago
- Leeds, West Yorkshire
- Any
- External
Customer Support Manager
Leeds - Hybrid
Up to £35,000
Fruition IT are working with a well-established tech-first business who are embarking on a complete technical transformation. They are seeking a skilled Customer Support Manager to join this journey, taking responsibility for the overall customer experience on their bespoke software platform.
Alongside leading a team of technical support specialists, you will champion the rebranding efforts in this space, driving continuous improvement, and developing innovative processes to boost efficiency and customer satisfaction.
Key Responsibilities:
Own and champion the customer experience/support domain
Lead and manage a team of technical support engineers, providing guidance and support to ensure high-quality service delivery.
Drive the implementation and evolution of customer tools, enabling self-service options for customers.
Understand customer challenges, identify trends in support issues, and proactively offer solutions to prevent recurring problems.
Oversee service desk operations, ensuring timely response and resolution of customer support tickets.
Foster a culture of continuous improvement and customer-centricity within the technical support team.
Key Requirements:
Proven success in leading technical support teams as an experienced ...
Leeds - Hybrid
Up to £35,000
Fruition IT are working with a well-established tech-first business who are embarking on a complete technical transformation. They are seeking a skilled Customer Support Manager to join this journey, taking responsibility for the overall customer experience on their bespoke software platform.
Alongside leading a team of technical support specialists, you will champion the rebranding efforts in this space, driving continuous improvement, and developing innovative processes to boost efficiency and customer satisfaction.
Key Responsibilities:
Own and champion the customer experience/support domain
Lead and manage a team of technical support engineers, providing guidance and support to ensure high-quality service delivery.
Drive the implementation and evolution of customer tools, enabling self-service options for customers.
Understand customer challenges, identify trends in support issues, and proactively offer solutions to prevent recurring problems.
Oversee service desk operations, ensuring timely response and resolution of customer support tickets.
Foster a culture of continuous improvement and customer-centricity within the technical support team.
Key Requirements:
Proven success in leading technical support teams as an experienced ...