Customer Support Representative

On behalf of our customer, a world leading aerospace component distributor, we are currently recruiting a Customer Support Representative to join their team in Basingstoke. Reporting to the Assistant General Manager, the Customer Support Representative will have the ability to adapt quickly into a new fast paced environment, work on their own initiative, be self-motivated and reliable.
Experience & Skills
Conversant with Microsoft Office
Excellent communication and telephone skills required
Awareness of multi-currency processes (GBP and $)
Keen Eye for detail and high level of accuracy at all times is required
High level of numeracy and literacy
Able to use own initiative, training tools and company procedures
Ability to learn in-house software systems
Knowledge of export compliance and logistics would be advantageous, although training will be given
Ability to work within a small team under pressure and as an individual
Duties & Responsibilities
Designated Account responsibility, dealing directly with our Manufacturing partner
Quote and Data entry
Manual Order entry, Order Processing & Order acknowledgements
In-house communication with New York, Sales Managers and Product Managers
Setup of new customer accounts, processing Application Forms, End User Statements
Running weekly systems reports and performing updates to Sales Orders where necessary
Management of weekly Order Books and Shipping reports from Manufacturers (within the UK)
Responsible for promoting excellent customer satisfaction at all times