Customer Support Representative

Company Description

MBM is a year old start up, working to develop and deliver innovative communication tools for residents and property managers. We are rapidly developing our products and services in a client and user lead fashion with our aim to improve property resident engagement and make building safety information available in the easiest and simplest of ways.

Role Description

Administrative role collating information from various document formats to create, maintain and updated information on our platform. Providing support and assistance to our portal users, by email and phone. Collate and post various martials to clients (signage / marking / invoices etc). Work within Xero adding clients, creating quotes and invoices. Monitor various email accounts and respond to queries and requests in a timely manner. Filter in coming requests and forward to relevant parties.

The ideal candidate should have a good attention to detail, be diligent in their reading and categorisation of documents. And any previous experience in fire safety, heath and safety, property management and document management systems will be advantageous.

The successful applicant will need to be able to work alone at times, manage their own workloads and liaise with other members of the team. Have a adaptable disposition as our system is constantly under development and will change and adapt itself to stay in line with client expectations and amendments to legislation.

Key Skills and Experience

• Customer Service Skills


• Record keeping - keep information up to date - Correct any errors - review content


• Data entry within the MBM system


• Filing of various documents within our own portal and other systems as required.


• Collating and extracting information from a variety of systems and documents (i.e. Dropbox / SM8)


• Raising of client invoices (use of XERO accounting software).

Qualifications

No formal qualifications are required but you will need to be able to demonstrate a proficiency in all of the arears outlined above.