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Customer Technical Manager
Customer Technical Manager
Customer Technical Manager
Posted 2 days ago
- Bishop's Stortford, Hertfordshire
- Any
- External
Alexander Steele continue to partner with a multi site chilled food manufacturer that supply a range of products to all UK retailers, food service and B2B. Due to increased product demand and growth, we are supporting the business to appoint a Customer Technical Manager at their large facility in Hertfordshire.
On offer:
A salary of £50,000 - £60,000 depending on experience
An attractive bonus
33 days holiday
Matched company pension
Healthcare scheme
Excellent career growth and development opportunities
The role:
Reporting to the Technical Director, this role will provide a comprehensive technical service to key retailer accounts for the business. You will ensure exceptional standards of integrity, food safety and legality for both the company and customer.
Key accountabilities:
Key point of contact for customers (UK retailers)
Work with the internal customer functions to ensure technical agenda is in-line with the business objectives.
You will visit customer sites and host customer visits to suppliers and at the business facility.
Management of customer specifications.
Creation and maintenance of technical policies which are to be in-line with customer policies and procedures.
Manage NPD and Innovation projects for your key customers - work closely with product developers, suppliers and procurement to formulate and deliver.
Facilitate and provide technical support with the launch of products.
Look for continuous improvement and optimisation of systems and processes.
Candidate requirements:
At least 3 years experience working in Customer Technical role and experience working with Major UK retailers (Tesco, M&S, JS etc.)
A degree in Food Science or equivalent.
The ability to manage projects & improving processes
Significant experience of food safety and quality management systems including HACCP, and complaint handling.
Excellent communication is required to liaise with internal and external stakeholders.
If you are on the market for a new role and fit the candidate requirements, please apply with a current CV. For more information please contact Tracey on 07837566646 / #####.
On offer:
A salary of £50,000 - £60,000 depending on experience
An attractive bonus
33 days holiday
Matched company pension
Healthcare scheme
Excellent career growth and development opportunities
The role:
Reporting to the Technical Director, this role will provide a comprehensive technical service to key retailer accounts for the business. You will ensure exceptional standards of integrity, food safety and legality for both the company and customer.
Key accountabilities:
Key point of contact for customers (UK retailers)
Work with the internal customer functions to ensure technical agenda is in-line with the business objectives.
You will visit customer sites and host customer visits to suppliers and at the business facility.
Management of customer specifications.
Creation and maintenance of technical policies which are to be in-line with customer policies and procedures.
Manage NPD and Innovation projects for your key customers - work closely with product developers, suppliers and procurement to formulate and deliver.
Facilitate and provide technical support with the launch of products.
Look for continuous improvement and optimisation of systems and processes.
Candidate requirements:
At least 3 years experience working in Customer Technical role and experience working with Major UK retailers (Tesco, M&S, JS etc.)
A degree in Food Science or equivalent.
The ability to manage projects & improving processes
Significant experience of food safety and quality management systems including HACCP, and complaint handling.
Excellent communication is required to liaise with internal and external stakeholders.
If you are on the market for a new role and fit the candidate requirements, please apply with a current CV. For more information please contact Tracey on 07837566646 / #####.