Customs Declaration Clerk

Customs Declaration Clerk - Join our team if you’re looking for a challenging and rewarding career! P&O Ferrymasters are looking for a Customs Declaration Clerk to join us in Ipswich/ Dover/ London Gateway.

Fantastic benefits include:

• Competitive Salary: £25,000 - £27,500 per annum (depending on experience).
• Company pension scheme
• Free on-site parking
• Benefits: - Company pension, P&O Ferries travel discounts, Employee Assistance Scheme and an employee wellbeing programme along with opportunities for personal and professional training and development. We also offer a benefits platform including a range of voluntary health insurances, cycle to work, and retail discounts.
• Hours: This is a full-time role working Monday to Friday with a rotating Saturday shift (currently one week in three or four, after working a Saturday you will have a day off in following week). Shifts are 0700hrs to 1500hrs and 0900hrs to 1700hrs, currently one week in three or four with an early start.

Your role:

As the Customs Declaration Clerk you will assist the Customs Declaration Manager in achieving team objectives and delivering service excellence to our clients. You will be part of a highly dedicated team of Customs professionals, which is responsible for delivering the highest quality of service to an internationally dedicated client base. You will be responsible for ensuring customs declarations are processed in a timely manner and ensuring any queries are dealt with as soon as possible.

Other key responsibilities:

• Recording and reviewing customs declaration requests from clients
• Updating systems with all relevant customs declaration information in an effective and efficient way
• Recording details of duties paid by P&O Ferrymasters and ensuring recovery from clients
• Liaising with clients to ensure their customs declaration needs are met
• Ensuring sufficient information is received and shared with the carriers to maintain a smooth delivery service to final destination and avoids delays

About you:

As the successful Customs Declaration Clerk, you will have knowledge of CDS (Home use entries, IP, Simplified Frontier Declarations), Destin8 and CNS (Compass), as well as an understanding of Microsoft software.  You will have excellent organisational skills, including ability to prioritise and manage own workload. You will also show attention to detail and accuracy, with the ability to deal with large amounts of information and quickly adjust with decisiveness and integrity. You will have excellent communication and influencing skills (both verbal and written). The ability to speak another European language would also be an advantage.

Who are we?

We are P&O Ferrymasters, and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea.

We operate from over 20 locations in 13 countries and work with some of the best-known global household names.

We are a part of DP World who are one of the largest global logistics companies in the world; at any one time 10% of all shipping containers in the world are being shipped by DP World. We are proud to lead the future of logistics to help enable global trade in the 21st century and beyond.

Do you have what we’re looking for? And does this Customs Declaration Assistant role sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter as soon as possible. We look forward to hearing from you!

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No recruitment agencies, please

Additional keywords: customs, declaration, logistics, shipping, import, export, customer service

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