D365 CE Technical Architect (Contact Center)

Job Title: D365 CE Architect (Contact Center)Location: Remote, UKJob Type: Full-Time, PermanentAbout the RoleOur client is seeking a highly skilled D365 CE Architect with expertise in D365 Contact Center solutions. This is a fantastic opportunity to join a forward-thinking company, leading the design and architecture of cutting-edge customer engagement solutions.As a recruitment partner, we are looking for a visionary architect with deep technical knowledge and experience to shape and drive the architecture of D365 Customer Engagement, with a particular focus on D365 Contact Center capabilities.#Key ResponsibilitiesLead the architectural design and strategy for D365 CE and D365 Contact Center solutions, ensuring alignment with business goals and scalability.Collaborate with business stakeholders to translate requirements into robust, high-performance architectural solutions.Oversee the implementation of D365 CE architecture, ensuring integration with omnichannel capabilities, case management, and customer service automation.Provide technical leadership to development teams, ensuring best practices in customization, system integration, and solution deployment.Conduct architectural reviews and provide guidance on optimizing existing D365 CE systems to meet evolving business needs.Ensure compliance with security, regulatory standards, and best practices within the D365 Contact Center environment.Mentor and support internal teams on architectural methodologies, best practices, and system design principles.Drive innovation in customer engagement by identifying and implementing emerging technologies and features within the D365 ecosystem.Required Skills and Experience5+ years of experience working with D365 Customer Engagement (CE) solutions, with a proven track record of designing and implementing complex architectures.Extensive experience with D365 Contact Center solutions, including Omnichannel Engagement Hub, Customer Service Workspace, and Unified Service Desk.Strong background in solution design, data integration, and cloud architecture within the Microsoft Dynamics ecosystem.Deep understanding of contact center operations, customer service workflows, and omnichannel communication strategies.Experience working in an architect role on end-to-end D365 CE implementation projects.Ability to provide technical leadership, collaborating across technical and business teams to deliver optimal solutions.Strong communication skills, capable of engaging and influencing stakeholders at all levels of the organization.Microsoft Dynamics 365 certifications are highly desirable.What’s on OfferCompetitive salary and comprehensive benefits package.Opportunity to work with a leading organization at the forefront of customer engagement and digital transformation.A chance to lead architectural projects using the latest technologies in the Microsoft Dynamics ecosystem.Professional development and growth opportunities, including further certification support.A collaborative and innovative work environment that promotes knowledge sharing and technical excellence.How to ApplyIf you are a seasoned D365 CE Architect with experience in Contact Center solutions and are ready for your next challenge, we want to hear from you!