Data Analyst - Call centres

Our client a global organisation specialising in financial software is now seeking a talented Data Analyst for a 6 month contract with possible extension.

Duties

• You will develop and implement Customer Success dashboards that will analyze and report on call-centre sales activities


• Utilize SQL and Python to query databases, perform data manipulation, and automate analysis processes.


• Support experimentation efforts by analyzing and reporting on A/B testing results.


• Provide historical data for key metrics to help establish baseline performance and experiment targets.

Skills

• Proficiency in SQL and Python for data manipulation and analysis.


• Experience working with call centre data, including understanding of metrics and KPIs


• Experience in building dashboards using tools such as Power BI, Tableau or Qliksense.


• Familiarity with ETL tools and processes.


• Experience with A/B testing methodologies and analysis.


• Knowledge of statistical analysis and predictive modelling would be a useful asset.

Benefits

• Global company


• Excellent team support


• Free breakfast


• Possible extension.