Data Lead - Banking

Job Description
GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving the uptake and success of electric vehicles with GRIDSERVE Car Leasing.
Everything we do is underpinned and connected by a technology-agnostic, proprietary data platform that grows and improves every day.
We're looking for dynamic, personable, and energetic individuals with experience leading or supervising a team to join our Forecourt EV experience as the Customer Service Team Lead, known internally as GRIDSERVE Guru Team Lead. The role is responsible for leading the day-to-day delivery of our EV Experience, overseeing the Guru team and ensuring brand and operational excellence standards are achieved at GRIDSERVE®’s brand-new Stevenage Electric Forecourt, our fourth exciting location!
The Guru Team Lead will support the Guru team on shift with any queries they have, ensuring the rota runs smoothly and acting as a point of escalation where required in the absence of the General Manager. Join us in pioneering sustainable energy solutions and be part of an innovative team dedicated to shaping the future of electric vehicle charging and customer service excellence.
This role will require some flexibility to work hours that include early mornings, late evenings, and weekends to align with our operational needs. Join us in pioneering sustainable energy solutions and be part of an innovative team dedicated to shaping the future of electric vehicle charging and customer service excellence.
The Electric Forecourt is one of the most technically advanced electric vehicle charging stations, powered by 100% renewable energy with a retail facility featuring a high-quality lounge for customers to use while their vehicles are charging. Act as a keyholder and duty manager of the Electric Forecourt - this can include supporting management with overseeing the safe and efficient running of the facility and handling customer issues or questions.
Deliver the EV experience against all KPIs, ensuring all financial and non-financial targets are exceeded.
Deliver a customer centric environment, which helps demystify the barriers of electric vehicles and provides a space where customers can learn and reflect on the benefits of electric vehicles.
Support the Guru team in achieving and exceeding their targets
Generate leads into GRIDSERVE Car Leasing through customer engagement and increasing GRIDSERVE product awareness and knowledge.
Lead on managing the onsite fleet of display/test drive vehicles. In the absence of the General Manager (GM) or Assistant General Manager (AGM) – lead the team on shift to deliver an unbeatable service.
Resolve customer complaints where possible before escalation to the GM or AGM.
Lead on compliance ensuring all policies and procedures are adhered to during the shift.
Assist the GM and AGM with the training of the existing retail team and any new starters.
As the EV Guru Team Lead you must be enthusiastic, determined, and passionate about the customer experience with 1st class standards.
We are looking for someone with a strong understanding of what makes excellent customer service, with excellent people skills and the ability to adapt their communication style to build rapport and strong relationships with customers and internal stakeholders alike.
As the Team Lead you will have a positive approach to work ad the ability to foster motivation and drive engagement and high performance across the Guru team.
Managing, supervising or coaching a team in a similar Team Lead or Supervisor role within retail or hospitality.
Due to the requirements of the role applicants must have a full UK driving licence they've held for a minimum of a year.
We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category.
Company culture & values
We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’.
Risk mitigators
We stack the odds in our favour by taking risks we have the ability to influence
Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. Financial benefits: competitive pay, share options, pension, life insurance, income protection, retail & entertainment discounts.
&##Wellbeing and work life balance: 33 days annual leave inc. public holidays, generous maternity and paternity leave, excellent family cover private health, employee assistance programme, 24/7 GP access.
&##EV leasing salary sacrifice scheme, EV leasing referral, cycle to work scheme.
&##Growth: a dynamic, challenging and rewarding environment with excellent learning and development resources via our top inhouse LMS and exciting career progression opportunities!