Debt Collection Finance Officer

Debt Collection Finance Officer

Permanent, Full Time

£24,670 to £26,631 Per Annum

Location: Chelmsford

Closing Date: Sunday 19th January 2025 at 11.59pm

This position is an Anywhere Worker role with the expectation the successful worker will attend County Hall, Chelmsford one day per week, with the set team day being a Tuesday.

Interviews will be undertaken remotely using Microsoft Teams.

Please note that this is a credit control and not an accountancy focused role. Customer interaction by phone / email is the primary function so good communication skills are essential.

The Role

Purchase to Pay (P2P) and Income aims to provide a comprehensive financial transactional and support service, maximising new and innovative technology to provide excellent customer service using a multi skilled workforce.

Finance Officers in Purchase to Pay (P2P) and Income will contribute to the delivery of the business plan for financial transaction processing, by ensuring data or income is accurately maintained and managed within policy and legislation standards. Responding to more complex customer queries and supporting changes in technology to streamline the customer experience.

The Finance Officer's role is typically to monitor and manage customer accounts; follow organisational policies to collect monies owed and ensure that work quality targets are met. This requires proactive interaction with customers who have not paid to minimise bad debts while retaining positive relationships with customers.

The range of tasks within the role include, but not limited to proactively contacting customers to collect outstanding balances and debt escalation processes, attending monthly debt meetings, processing refunds, setting up payment plans, customer invoicing/statements, resolving both straight-forward and complex disputes, supporting and assisting team members.

Knowledge of P2P/Income systems and demonstrable accounts payable, accounts receivable, purchase to pay and e-invoicing experience. The role requires good interpersonal and communication skills to deliver excellent customer service.

Responsibilities

• Provides financial support in relation to the payments and collection of income, to both internal and external customers, contributing towards delivery of the business plan for financial transactions, in support of the wider organisational vision.
• Provides technical support to team members and customers answering more complex queries in a professional manner in accordance with financial procedures. Acts as the subject matter expert for P2P, Assessment and/or Income processes.
• Contribute to the identification and clarification of customer needs, to deliver process and technology changes, which drive efficiency and value for money.
• Contribute to improving financial awareness and capability across the organisation, to promote the culture of empowering budget holders in line with financial regulations.
• Carries out data analysis to produce reports for P2P & Income and external customers, to support the management of organisational performance, maximise income and ensure compliance to Financial Regulations and audit requirements.
• Contributes to service improvement projects/programmes to achieve best practice and organisational efficiency by recommending process improvements and redesign.
• Contributes to maintaining currency on legislation changes and translating these into local policy and procedure, to identify and review potential changes in technology.
• Working collaboratively and flexibly across teams within P2P & Income to deliver a high level of service to all functions.
• Contribute to identifying risks and supporting the resolution, to minimise financial impact and loss to the organisation.

The Experience You Will Bring

Essential:

• Educated to RQF level 3 (A level) including English and Mathematics, or equivalent by experience.
• Commitment to continued personal development within a working environment.
• Knowledge of P2P/Income systems and demonstrable accounts payable, accounts receivable, purchase to pay and e-invoicing experience.
• Good interpersonal and communication skills, both verbal and written

Desirable:

• Aptitude and willingness to work flexibly in multi skilled Operational Teams.
• Level of good competency using Microsoft office packages including, Outlook, Word, and Excel
• Ability to interpret varied information for supporting continuous improvements in service delivery.
• Ability to build effective working relationships with internal and external customers, suppliers, and partners.