Debt Recovery Assistant
Posted 2 days ago
- Daventry, Northamptonshire
- Any
- External
- Expires In 3 months
Debt Collection Assistant – Parking Industry
Location: Daventry
Salary: Competitive (based on experience)
Hours: Full-time (flexible working arrangements may be considered)
About Us
We are a leading company in the parking industry, committed to providing efficient and professional services to our clients. We are seeking a motivated and detail-oriented Debt Collection Assistant to join our team and support the recovery of unpaid parking charges in a fair, ethical, and customer-focused manner.
Key Responsibilities:
* Contact individuals with outstanding parking charges to arrange payments or agree on suitable repayment plans.
* Handle incoming and outgoing calls, emails, and correspondence related to debt recovery.
* Maintain accurate records of customer interactions and payment agreements in the company’s database.
* Collaborate with the legal team to escalate cases where necessary, ensuring compliance with relevant legislation.
* Provide excellent customer service by handling disputes professionally and empathetically.
* Assist in generating reports on debt recovery progress and outcomes.
About You:
* Previous experience in debt collection, customer service, or a related field (experience in the parking industry is a plus).
* Strong communication and negotiation skills, with the ability to handle challenging conversations effectively.
* Excellent attention to detail and a high level of accuracy in record-keeping.
* Knowledge of relevant regulations and compliance in debt recovery (e.g., FCA guidelines) is desirable.
* Proficient in Microsoft Office and comfortable using CRM systems.
* A team player with a proactive approach and the ability to work independently.
What We Offer:
* Competitive salary and benefits package.
* Comprehensive training and ongoing professional development.
* A supportive and collaborative work environment.
* Opportunities for career growth within the organisation.
How to Apply:
If you’re ready to take on a rewarding role in the parking industry and contribute to a dynamic team, we’d love to hear from you. Please click to apply!
Join us and help drive our success in the parking industry
Location: Daventry
Salary: Competitive (based on experience)
Hours: Full-time (flexible working arrangements may be considered)
About Us
We are a leading company in the parking industry, committed to providing efficient and professional services to our clients. We are seeking a motivated and detail-oriented Debt Collection Assistant to join our team and support the recovery of unpaid parking charges in a fair, ethical, and customer-focused manner.
Key Responsibilities:
* Contact individuals with outstanding parking charges to arrange payments or agree on suitable repayment plans.
* Handle incoming and outgoing calls, emails, and correspondence related to debt recovery.
* Maintain accurate records of customer interactions and payment agreements in the company’s database.
* Collaborate with the legal team to escalate cases where necessary, ensuring compliance with relevant legislation.
* Provide excellent customer service by handling disputes professionally and empathetically.
* Assist in generating reports on debt recovery progress and outcomes.
About You:
* Previous experience in debt collection, customer service, or a related field (experience in the parking industry is a plus).
* Strong communication and negotiation skills, with the ability to handle challenging conversations effectively.
* Excellent attention to detail and a high level of accuracy in record-keeping.
* Knowledge of relevant regulations and compliance in debt recovery (e.g., FCA guidelines) is desirable.
* Proficient in Microsoft Office and comfortable using CRM systems.
* A team player with a proactive approach and the ability to work independently.
What We Offer:
* Competitive salary and benefits package.
* Comprehensive training and ongoing professional development.
* A supportive and collaborative work environment.
* Opportunities for career growth within the organisation.
How to Apply:
If you’re ready to take on a rewarding role in the parking industry and contribute to a dynamic team, we’d love to hear from you. Please click to apply!
Join us and help drive our success in the parking industry