Debt Recovery Customer Service Officer

Are you a customer-focused professional with call center, sales, or customer facing experience? Do you thrive in fast-paced environments and have a knack for handling difficult conversations with empathy and professionalism? If so, we want to hear from you!

About Us:
We are a leading socail housing provider committed to helping individuals regain control of their finances. As a Debt Recovery Officer, you'll play a vital role in supporting our clients who have fallen into arrears, helping them find solutions and guiding them towards financial recovery.

The Role:
As a Debt Recovery Officer, you will be engaging with members of the public who are in arrears. Your primary responsibilities will include:

• Contacting clients via phone, email, and written correspondence
• Understanding individual circumstances to offer tailored solutions
• Negotiating payment plans and terms
• Managing difficult and sensitive conversations with tact and empathy
• Ensuring adherence to industry regulations and company policies

What We're Looking For:

• Previous experience in a customer-facing role (call center, sales, retail, or similar)
• Excellent communication and negotiation skills
• Ability to work under pressure in a fast-paced environment
• Strong problem-solving skills and emotional intelligence
• A calm and composed demeanor, even in challenging situations

What We Offer:

• Comprehensive training and ongoing support
• Competitive salary with performance-based incentives
• A friendly, inclusive, and dynamic work environment
• Opportunities for career development and progression

If you're looking for a role where you can make a difference and develop your career, apply today!