Delivery Lead

Headquartered in Baltimore, USA, Allegis Group was established in 1983 and it is the fourth largest staffing company in the world. The Group includes more than 12,000 employees in over 400 offices, and it consists of a number of specialist operating companies that serve a wide variety of industries and clients across the world.
The Allegis Group EMEA Region is focused on three brands Aerotek, Aston Carter and TEKsystems which enable us to offer a broad selection of staffing and services solutions across different industries. Currently made up of 14 offices, the EMEA Region is the fastest growing region within the Group. The Region also includes the TEKsystems Global Services brand which is the sister company of TEKsystems and responsible for the supply of full IT services. General Description: The Delivery Lead role is a critical role within the TEKsystems Global Services (TGS) delivery organization and is responsible for managing one or more projects/engagements at a time A successful Delivery Lead possesses skillsets for managing people, processes, and issue resolution. The Delivery function varies in responsibility from account to account, but a successful Delivery Lead is responsible for common activities such as on/off boarding of consultants, reporting and metrics to support Consultant activities and issue resolution. The Delivery Lead provides ownership of Customer expectations, and delivery assurance of associated services, deliverables, and all-round outcomes for Customers. The Delivery Lead is responsible for quantifying the business benefits from the project outcome throughout the engagement.
The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the Statement of Work (SoW) or as defined with the Account Team at the start of the project. Below are the responsibilities of a Delivery Lead. Solution Delivery Evidence through status reports of proactively highlighting solutions for underspend/surplus and drives the agenda with the client via monthly updates as per SMART. Retention – DL to demonstrate that they have been proactive in managing attrition risk through risks and issue reporting with evidence of suggesting suitable action plans to mitigate riskProject Expansion – Demonstrate a collaborative approach with sales that is targeted at growing revenue on existing programmes and clients. This should be evidenced through meetings with Sales and feedback obtained.Consultancy – Collaborates with Sales to offer technical and operational expertise, providing high calibre close out/case reviews that promote TGS Delivery capabilities.Consultancy – Collaborates with sales to provide bespoke solutions on TGS capabilities – case reviews, client meetings – Feedback from sales teams on calibre of client feedback. Partnership with Bids and Solutions to drive high calibre case studies that highlight the benefits of TGS Services Understands and supports external changes to the market – i.e., Regulatory changes and drives the agenda for their programmes. Ensure understanding of project vision/SoW deliverables, and any technical Understand timekeeping processes and ensure Consultants are entering their time correctly and on time Account Management: Accountable for project and Customer requirements to maintain Customer relationship and ensure high level of Customer satisfaction Ensure customer reference ability and, support and enhance on-going relationships Participate in Account Strategy with internal stakeholders relative to project status, opportunities, and imminent risks Building and supporting established reporting cadences, status reports and budgetary documentation Drive growth by searching for new and improved ways of serving our customers, collaborating with Solutions and Sales Teams Maintain a clear view of the Customer’s current and future business needs above and beyond the engagement deliverables. Support the identification of opportunities and leads to support Sales pipeline. Collaboration with internal teams – receive feedback from internal stakeholders from different teams (including Back Office, Sales, Leadership and Finance/Commercial Teams and others as applicable). Can deputise and manage programmes as and when required – Managing day to day delivery including throughput, QC, QA.Management Responsibilities: Act as a servant leader in leading/directing delivery activities Develop and maintain project related documentation including processes, tools, and procedures in accordance with the Ways of Working Methodology Life Cycle Active use of TGS Ways of working and Manager Toolkit as per SMART, and ability to feed into areas where the tools can be improvedUnderstand and manage Customer requirements (deliverables) to ensure contract compliance and Customer satisfaction! Maintain project artifacts on SharePoint (SMP) sites Ensure Global Delivery Portal (GDP) is updated on a weekly basis ensure Human Resources policies and procedures are communicated to Consultant staff Support of other projects and/or Delivery team members as required Manages the client relationship, offering solutions to clients that cover all aspects of operational excellence including people and process management. Process Improvement - demonstrate examples of process improvement - processes or templates enhanced/improved throughout the year to be rolled out to the team and/or wider organisation – evidenced through process improvements tracker
Requisite Abilities and/or Skills Excellent oral and written communication skills Analysis and problem-solving skills Time management and organizational skills Personnel management skills Demonstrable project data/ risk analysis and correlation/ mitigation skills
Basic Qualifications and Experience Bachelor’s degree is a plus Previous experience within Operations /Financial Crime /Financial Services as a Team Leader Experience managing and delivering Customer professional services agreements is a plus Financial Crime experience is preferred Delivery Team Member, Customer Success Manager, Project Manager, Business Analyst, or other IT experience Understanding of Services Outsourcing Agile, Project Management and ITIL certifications a plus People management skills Intermediate to advanced proven experience with both Excel and PowerPoint Financial management and reporting experience Stakeholder management