Depot Manager

A fantastic opportunity has arisen for a Depot Manager to join a reputable and successful dealer of specialist equipment to the agricultural and construction sectors.
The role will be based at their site in Stoke on Trent and will be on a full time, permanent basis.
The role has full responsibility for the development of strategies for the long-term profitable growth of the Parts and Service business; delivering optimum levels of Parts and Service profit contribution; ensuring the effectiveness of product supply and technical support within the organisations territory area for after-market business.
Additional responsibilities of this role include such activities as developing your staff, mentoring, and providing career coaching; motivating your staff, individually and as a group; understanding and supporting diversity; and establishing an effective team.
Duties/Responsibilities:
· To ensure a market leading level of customer service and customer satisfaction.
· To implement business improvements which deliver service revenues and profitability in line with the company business plan.
· Responsible for health, safety & environmental standards within the parts, service and engineering operations
· Provide strategic direction to the service business that supports the overall construction equipment group strategy, and to contribute to the overall strategic objectives.
· To provide policy and guidance on all parts, service and engineering issues.
· To support the work to establish parts and service offerings appropriate to the company after-market.
· To provide leadership to a team of professionals in line with the company expected code of conduct.
· To manage issue resolutions which meet customer and business operational expectation.
· To develop the parts, service and engineering management team to work effectively in a multi-functional organisation and be able to support the full range of company strategic objectives.
· To represent the company in parts, service and engineering forums internally and externally.
· To generate business plans and forecasts, along with analysis of results and special investigations.
· Strong leadership skills and ability to manage a team of professionals.
· Strong personal credibility and well developed interpersonal/customer relationship skills.
· Strong commercial awareness.
· Understanding conflicting needs and achieving satisfactory commercial solutions without compromising customer satisfaction or the interests of the business.
· Self-motivation, a proactive approach and use of initiative with the ability to work independently and drive changes to deliver results.
· Highly numerate and literate, with a structured and logical approach, combined with lateral thinking.
· Ability to act decisively, but in a measured way, with tact and facilitate decision making at appropriate levels in the organisation.
· A good level of technical & engineering understanding.
· Excellent communication skills (listening, informing, presenting).
· Strictly adhere to company credit control procedures.
· Conduct all work practices in line with company health and safety policy and adhere to all company policies in accordance with the Company handbook terms and conditions of employment.
· Provide excellent customer service.
Essential requirements:
· Proven record of working within a customer sales/service environment.
· Possess leadership skillset.
· Honest, reliable, trustworthy, good timekeeper.
· Ability to communicate efficiently at all levels - verbally, in print and on the telephone.
· Possess excellent negotiation skillset.
· Ability to work well as part of the team.
· Have knowledge and experience in using Microsoft Office Software, ADP Computer System and PDA systems.
· Have efficient networking skills.
· Be able to delegate responsibilities.
· Good stress management and problem solving skillset.
· Understanding blue-prints, sketches, and technical drawings.
Salary for this opportunity is c£45k plus you will receive 22 days holiday plus bank holidays + 1 day for every 5 years completed service, there is free on-site parking for ease of commute, contributory medical insurance scheme and more.
For immediate consideration, please apply today!
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Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business