Deputy Manager

We are looking to recruit a Deputy Manager at YHA Whitby for 42.5 hours per week.
YHA Whitby is a busy site with accommodation for over 140 people in our historic building situated right next to Whitby Abbey. We look after thousands of guests every year ranging from primary school children to families, walkers, cyclists and backpackers. We have 26 guest bedrooms from 2 - 10 beds in each, we also have glamping on site, lead children's activities, run a programme of events and have one of the busiest cafes in Whitby. So if you are looking to work in a fast paced environment where two days are never the same with plenty of fulfilling challenges then read on.
YHA offers a fantastic benefits package including:
We pay £28 487 per annum (this role is fixed 42.5 hours per week, permanent contract)
We can offer temporary live in accommodation if required while you find your permanent home in Whitby (The current staff accommodation charge is £63.70 per week)
You will get access to YHA's staff discount and cash back portal
Free YHA Membership each year
10 nights free hostel stays per year for you and up to 3 friends or family
There's lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.
What will you be doing as Deputy Manager?
Our deputy managers support the hostel manager with the day-to-day operational management of the hostel and in delivering an excellent customer experience.
You will contribute towards the achievement of targets across all aspects of the hostel operation including food and beverage, and will be responsible for maximising revenue whilst controlling expenditure
You will have support the hostel manager by managing a team of employees and occasional volunteers.
You'll also contribute to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis.
What Skills and Experience do you need to be a Deputy Manager?
Our Deputy manager role requires flexibility to cover different shifts and tasks. It's an advantage but not essential that our team members have worked in a face-to-face role with customers previously. Experience in hospitality or customer service is desirable, including the management and delivery of a quality service.
Our Deputy Managers are responsible for supporting the management of an operational budget and delivery of KPI's, therefore, previous leadership experience and experience managing budgets is desired.
Food safety level 2 and APLH level 2 qualifications would be desirable but not essential.Experience / working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential.
Duties vary so good communication skills, excellent timekeeping and basic IT skills are advantages.
Knowledge and understanding of YHA's core purpose and experience of working in a team are beneficial.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website and someone from the team will help you.
Who are YHA?
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
YHA's core strategic priority is access for all. It is a fundamental part of our charitable objects and the foundation upon which our 90-year history is built. We're actively building diverse teams and we welcome applications from everyone.
You can find out more about us by visiting the ?Working for YHA' pages of the YHA Jobs website.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

TPBN1_UKCT