Desktop Analyst

Duration: 6 months Full Time ContractLocation: Liverpool (4 days onsite, 1 remote) Our client is seeking a Desktop Analyst to join "their" End User Services team. This role involves working with various business and IT teams, as well as external partners, to ensure a stable and productive work environment. Role in a nutshell:Desktop Analysts are the office based IT support analysts, working to make sure the employee experience of the workplace is optimal. They look after peripheral supplies, build laptops and are the first IT contact on employee induction.
Key Responsibilities: Resolve a wide range of requests and incidents, from connecting laptops to complex mailbox configurationsProvide deskside and remote supportEnsure alignment of digital and actual workplace to "our client"'s goalsAct as the first IT contact for employee inductionAssist in occasional project workSupport users and act as the first triage point (2nd line)Core Skills and Knowledge: Excellent customer-facing skills and communication at all levelsBroad technical knowledge of the client's estateProblem-solving with a keen sense of customer serviceAbility to manage own workload and prioritiesTechnical knowledge of Modern Workplace:MS Office 365MS Windows desktop technologiesprint solutionslaptop build and maintenancebasic telephonynetworking skillsvideo conference supportJoin our client and contribute to a dynamic and supportive IT environment.