Desktop Support Engineer

We have an immediate requirement for a Desktop Support Engineer to join our client as backfill on an initial 2 week contract. Speke, Liverpool, UK
**Onsite role* *Inside IR35 - Umbrella contractors only**We need to provide urgent backfill from 2 July to 12 July 2024Key Tasks
L2/L3 Support on lab instruments and application/software linked to the instruments. Activities performed under this role:
Incident resolution (trouble shooting, physical check of instrument, network issue, licenses configuration, data flow and data storage issues)
User Administration (User creation, access, check on validity of user accounts)
Installation (coordination with vendor, interaction with network team, configuration of the instrument with the different applications)
Periodic reviews and maintenance (support client instrument owner, ensure maintenance plan is in place and followed, support firmware updates)
The person must come from IT Departments (R&D IT support) from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management).
Activity must be performed on clients site
The candidate will be managing computers connected to the instruments and as it is a QC (quality control) role will be working in a more regulated environment (GxP based).Required skills
L2 Technician with a strong technical background
Applying OS image on Laptop/Computer
Added value if the candidate has 21 CFR Part 11
Manual Testing, Qualification process
Added value if the candidate comes from IT Departments (R&D IT support) from Pharma or/and Biotech industries and has ITIL knowledge (Incident/Change/Knowledge/Problem Management).
Added value if the candidate has lab support experience, shoulder taping, special LAB software support, some soft skill in maintenance of equipment.