Desktop Support Technician

It Desktop Technician

Hull Based

£30k to £35k DOE

An exciting new opportunity has arisen for an IT Desktop Support Engineer to join our busy IT team. Working across a broad range of technologies and liaising with multiple departments across the business providing support for incidents, problems and requests.

The successful candidate will become an integral part of our forward-thinking IT team, undertaking certified and onpremise training covering numerous systems and software. With our industry leading facilities and ambitious growth plan, there has never been a more exciting time to join our team.

Key responsibilities (but not limited to);

• Build and install PC's and peripheral devices such as printers, scanners, mobiles, tablets related to desktop infrastructure and in accordance with IT policies and standards
• Maintain PC's and peripheral devices with Planned Preventative Maintenance
• Troubleshoot and resolve technical issues related to hardware, software, networking and peripheral technology
• Responsible for the update of the IT Helpdesk ticketing system by maintaining accurate records in respect of actions taken, histories and updating information on the system as and when required
• Create tickets to record technical issues and solutions, escalating issues to senior team members when necessary
• Responsible for the ongoing patch and vulnerability management of many of the company devices
• Continually adding to the knowledge database to ensure all technical documentation is fully up to date and relevant
• Maintain a clean and tidy workplace environment
• Create strong working relationships with key stakeholders

Personal skill requirement;

• Proven work experience as a Desktop Support Engineer, Techncial Support or similar
• Good language and communication skills
• Certifications in Microsoft/Comptia/ITIL and cisco would be advantageous
• Familiarity with Office 365, Network troubleshooting and MS Intune
• Excellent problem solving and multitasking skills
• Strong experience of working with Microsoft Windows OS with some experience of Android/iOS
• Ability to work as part of a team

We can offer;

• Excellent rates of pay
• Strong commitment to progression and personal development
• Profit sharing through discounted share scheme
• Hassle free auto-enrolment into company pension scheme
• Access to our 'Feed your Wellbeing' platform
• Free on-site parking

If you are interested and meet the above criteria, please send your CV to ##### or call the Commercial team on 01482 382 301 if you have any queries.

Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector.