Development Coach
Posted a day ago
- Leeds, West Yorkshire
- Any
- External
- Expires In 3 months
Alongside a competitive salary as stated above, you will also receive:
Up to 10% discretionary annual bonus
Annual performance-related pay review
11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
Private Medical Cover
Career development and progression opportunities
A truly flexible hybrid-working arrangement (take a look at below to find out more about how we work)
A culture that promotes inclusivity, wellbeing and rewards hard work
Car Salary Sacrifice scheme
Healthcare cash plan
6x salary death in service
A personal GP service enabling you to get a video consultation with a NHS-registered private GP
Employee Assistance Programme
A range of shopping discounts from major high-street retailers
Main Responsibilities Support the Operational Team Leader using established escalation routes for technical matters to reach timely and quality outcomes
Lead the technical development of Corporate Services Document Management within Administration Services to support in the delivery of MPS divisional strategies
ensure corporate service support teams are appropriately trained in order to meet SLA's and stakeholder expectations, flexing and adapting to meet scheduled and unexpected peaks of activity
Provide cross departmental support where required to ensure KPIs are met and service standards are maintained
Build relationships with key stakeholders internally and externally to maximise operational effectiveness
Review and embed industry best practice through process and systems reviews
The Ideal Candidate We are looking for:
Strong customer service / member management background
Robust experience coaching team members
Resource planning and productivity management skills
Strong understanding of Customer Service Principles
Experience managing internal and external stakeholders
About The Company
Who We Are
Medical Protection Society (MPS) is the worlds leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.
We are a not-for-profit organisation, meaning our Members premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.
To do this, we need exceptional colleagues who are trusted and supported to deliver their best work, so we can continue to provide the most trusted, valued and expert protection to members when they need us the most.
TPBN1_UKTJ
Up to 10% discretionary annual bonus
Annual performance-related pay review
11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
Private Medical Cover
Career development and progression opportunities
A truly flexible hybrid-working arrangement (take a look at below to find out more about how we work)
A culture that promotes inclusivity, wellbeing and rewards hard work
Car Salary Sacrifice scheme
Healthcare cash plan
6x salary death in service
A personal GP service enabling you to get a video consultation with a NHS-registered private GP
Employee Assistance Programme
A range of shopping discounts from major high-street retailers
Main Responsibilities Support the Operational Team Leader using established escalation routes for technical matters to reach timely and quality outcomes
Lead the technical development of Corporate Services Document Management within Administration Services to support in the delivery of MPS divisional strategies
ensure corporate service support teams are appropriately trained in order to meet SLA's and stakeholder expectations, flexing and adapting to meet scheduled and unexpected peaks of activity
Provide cross departmental support where required to ensure KPIs are met and service standards are maintained
Build relationships with key stakeholders internally and externally to maximise operational effectiveness
Review and embed industry best practice through process and systems reviews
The Ideal Candidate We are looking for:
Strong customer service / member management background
Robust experience coaching team members
Resource planning and productivity management skills
Strong understanding of Customer Service Principles
Experience managing internal and external stakeholders
About The Company
Who We Are
Medical Protection Society (MPS) is the worlds leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.
We are a not-for-profit organisation, meaning our Members premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.
To do this, we need exceptional colleagues who are trusted and supported to deliver their best work, so we can continue to provide the most trusted, valued and expert protection to members when they need us the most.
TPBN1_UKTJ