DevOps/Network Engineer

Role SummaryAubay is seeking an experienced DevOps/Network Engineer to join our client’s team and manage their call centre platform, focusing on system configuration, integration, and performance improvements. The ideal candidate will leverage their expertise in DevOps practices, VoIP, and IP networking to troubleshoot issues, develop innovative solutions, and collaborate with international teams to ensure technical excellence and operational efficiency.In this role, you will own the day-to-day operational administration of the call centre platform. Responsibilities include system configuration based on best practices and business requirements, providing specialized expertise around products and implementation, and analysing performance metrics. This position offers the opportunity to make a significant impact in a dynamic and diverse environment.Required Skills and ExperienceTechnical Degree in Computer Science, Engineering, or equivalentExperience in a contact centre operations environmentDeep knowledge of VoIP and contact centre platforms, telephony dial plan design, and call routing/control protocolsKnowledge of contact centre technologies: Automatic Call Distribution [ACD], Interactive Voice Response [IVR]Solid knowledge of IP networking (LAN/WAN)Strong analytical reasoning and problem-solving skillsInnovative and strategic thinker capable of taking initiativeStrong team spirit, communication skills, and motivation to learn, coach, and mentorMust be fluent in both written and spoken in EnglishDesirable SkillsExperience with AWS.Experience with NICE inContact.Experience with AudioCodes SBC, Twilio, Elastic SIP trunking, and scripting.Role ResponsibilitiesManage and optimize contact centre solutions and tools efficiently.Configure systems based on best practices and business requirements.Troubleshoot issues, develop improvements, and submit support cases as needed.Help build and design IVR routing to ensure proper destination and outcomes.Remotely configure Session Border Controllers (SBC) in contact centres.Integrate contact centre solutions and tools with other applications and systems within the product portfolio.Ensure managerial users can access, utilize, and comprehend platform tools by leading training and workshops.Collaborate with centre management to develop operational solutions for contact centres.Report through DevOps operations and senior-level call centre management in multiple locations.About Aubay UK – Ahead of Innovation!Aubay UK is a recognised InSourcing Partner for client-side deployment delivered across London. Our team, based in Canary Wharf, specialises in hiring IT professionals within London’s Energy and FinTech sectors, helping our clients to expand their operations with top-tier talent who are experts in their fields. We work exclusively with clients who are globally recognized as Energy Super Majors/Financial Services and innovative FinTech players.Aubay UK is the most recently started branch of Aubay Group www.aubay.com. Aubay Group is an international Digital Services Company, listed on a Euronext Stock Exchange, who have been operating for 21 years in the European market and working alongside some of the biggest names in the Banking, Finance, Insurance, Energy, IT/Digital, Manufacturing, Transport and Telecoms sectors. With over 7,800 employees across 7 countries and 16 offices in England, France, Belgium, Luxembourg, Italy, Spain, and Portugal, Aubay Group generated revenues of €513 million in 2023.What Aubay UK OffersAt Aubay UK, people are at the heart of our business. We offer a competitive remuneration package which includes a range of benefits. You will receive continuous support from our dedicated team of Talent Acquisition Specialists who will support your career development and success during your assignment with our client. Other benefits include:25 Days Annual Leave + Bank HolidaysPension schemeWork from home opportunitiesAccess to Udemy training platform and conferencesPerkbox employee discount schemeDiscount on winter sports holiday at www.aero1607.comOpportunity to work directly for the client at the end of assignmentOur ClientOur client specializes in managing visa and consular services for governments worldwide, ensuring safe and efficient international travel. They provide secure and streamlined administrative processes, allowing governments to focus on decision-making. With operations in 91 countries and 340 Visa Application Centres, millions of visa applications are managed annually.Key Services: Visa application processing, Consular services management, Digital transformation support for government services, Customer service enhancement through advanced technology integrationThis role requires you to be based in the UK and have the right to work in the UK. Aubay UK is proud to be an equal opportunity employer. All aspects of employment decisions will be based on merit, competence, performance, and business needs.