Digital Performance Analyst

Copello have partnered with an established consultancy in the recruitment of 2x Digital Performance Analysts. This role will be based onsite 2 days a week in Westminster.

Candidates must have active SC Clearance.

The Senior Reporting Specialist will be a key member of the strategy, governance, and design team, ensuring that governance, operational, and ad-hoc reporting requirements are delivered with the highest quality. You will play a vital role in collecting, analysing, and reporting data for the Ministry of Justice, contributing to the continuous improvement of processes and systems.

You will be responsible for:

• Managing the generation of reports using internal and external data sources


• Developing supporting processes in line with internal systems and practices


• Engaging with stakeholders to meet reporting and information needs, creating reports and dashboards as required


• Reviewing and quality-checking automated reports, identifying risks and issues, and escalating them appropriately


• Conducting trend analysis to proactively identify performance issues and areas for improvement

Key Responsibilities:

• Lead the generation of reports from both internal and external data sources, ensuring alignment with internal processes


• Create and maintain new reports and dashboards for stakeholders, fulfilling any ad-hoc requests


• Review automated reports, identify risks and issues, and escalate them where needed


• Conduct performance trend analysis to identify areas of improvement in behavior and service

Person Specification

Essential:

• Proactive in gathering and analysing information to support strategic change


• Ability to critically assess and determine the root causes of failures or poor performance


• Strong communication skills, capable of gathering reporting requirements and communicating outcomes to both technical and non-technical audiences


• High proficiency with MS Excel and Office Suite, including at least a lower-intermediate level of Power BI


• Familiarity with ServiceNow reporting functionality, including basic knowledge of the Performance Analytics module


• Ability to create and share dashboards within the ServiceNow native reporting environment


• A strong understanding of operational processes, such as ITIL, and modern digital support teams


• Familiarity with Agile methodology and a focus on continuous improvement

For more information get in touch with Ella.