Digital Solutions Trainee Engineer

Job Description - Digital Solutions Trainee Engineer

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Job Title: Digital Solutions Trainee Engineer

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Department: Digital Solutions

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Location: Cambridge Head Office (with occasional travel across the UK, Ireland, and internationally)

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Reports To: Digital Solutions Team Leader

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About ZEISS

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ZEISS is a global leader in optics and optoelectronics, driving innovation in healthcare, industrial solutions, and digital technologies. Our Digital Solutions Team provides cutting-edge support and services to ensure our customers receive the best possible experience with our digital solutions.

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Job Overview

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We are seeking a highly motivated and technically skilled individual to join our Digital Solutions Team as a Trainee Engineer. This role is ideal for someone with a background in IT, engineering, or digital solutions who is passionate about problem-solving and delivering exceptional customer support.

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As a Digital Solutions Trainee Engineer, you will provide technical assistance to customers, sales teams, and field engineers, ensuring that issues are resolved efficiently and professionally. You will also assist in pre-sales technical support, software installations, and digital integrations while maintaining strong relationships with internal teams and clients.

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Key Responsibilities

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Technical Support & Troubleshooting

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• Provide remote technical support to customers and internal teams via phone and digital platforms.
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• Manage support tickets, ensuring timely resolution and adherence to Service Level Agreements (SLAs).
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• Maintain accurate records of support cases using CRM systems.
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• Assist engineers with ZEISS Smart Services and digital device integration.
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Pre-Sales & Customer Engagement

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• Support the sales team by providing technical expertise in pre-sales meetings.
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• Advise customers on digital solutions and software applications (e.g., FORUM, Cirrus Review).
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• Conduct basic software installations and configurations for customers.
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Internal Collaboration & Administration

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• Work closely with the Integrated Solutions Team on FORUM and HDP projects.
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• Assist with administrative tasks within the Digital Solutions Team, including helpdesk management.
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• Help maintain the Digital Solutions inbox and prioritize incoming support requests.
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Skills & Qualifications

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Essential:

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• Degree, diploma, or certification in IT, Computer Science, Software Engineering, Electronics, Biomedical Engineering, or related field.
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• Strong problem-solving and troubleshooting skills.
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• Excellent communication and customer service abilities.
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• Basic knowledge of networking, system configurations, and software installation.
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• Ability to manage multiple tasks and work in a fast-paced environment.
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• Full Driving Licence
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Desirable:

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• Experience in technical support, IT helpdesk, or software troubleshooting.
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• Understanding of medical imaging software (FORUM, Cirrus Review) or digital integration.
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• IT certifications (CompTIA A+, ITIL, Microsoft Certified) are an advantage.
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• Willingness to travel occasionally within the UK, Ireland, and internationally.
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Training & Development

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• Participate in structured training programs (e-learning, virtual, and in-person).
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• Opportunities for international training and development (Germany, USA).
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Why Join Us?

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• Be part of a globally recognized company at the forefront of digital innovation.
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• Gain hands-on experience with cutting-edge technology and digital solutions.
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• Benefit from ongoing training, mentorship, and career development opportunities.
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• Enjoy a collaborative and supportive work environment with international exposure.
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If you are an ambitious and technically minded individual looking to grow in a dynamic digital solutions environment, we encourage you to apply!

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